Privacy Policy

1. Introduction

FundFlow ("we," "our," or "us") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our fund flow tracking and analytics platform (the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, organization name)
• Fund data and financial information you input into the platform
• Communications with our support team
• Payment and billing information

2.2 Information Collected Automatically

• Log data (IP address, browser type, access times)
• Device information (hardware model, operating system)
• Usage data (features used, actions taken within the platform)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest (AES-256)
• Organization-level data isolation with Row Level Security (RLS)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with SOC 2 Type II compliance

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.

6. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Service
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your data
• Rectify inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@fundflow.pro.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.